Research Software Solutions

Prism has a number of free resources available online, including:

• Prism Academy
• Getting Started with Prism
• Essential Statistics:
  • Beyond just the core features of the product, these videos are a way to learn how to do some of the key types of analysis in Prism: Learn to perform the most common types of analyses - Graphpad
• Creating High-Quality Graphs:
  • In addition to doing your analysis, this series of videos helps users with tips to create presentation-quality graphs:Learn how to customise graphs in Prism - Graphpad
• Statistics and Curve Fitting Resources - GraphPad

Email [email protected] with the name and UNI of the person using the license, and someone from Research Computing Services will help deactivate the current license and provide information on how to activate the freed-up license on a new computer.

You will need to manually download your data from your old computer before deactivation, and then upload it to your new computer after the software is activated, CUIT cannot do this for you.

If Prism is installed on a lab computer that is reassigned to a different lab member, please specify this since part of the deactivation process is that the computer is blocked from being allowed to re-install Prism. In this case, we can remove the user from the allowed-user list instead of deactivating and blocking the computer. (From Prism: "...deactivation should only be used if you are taking a computer permanently out of circulation. Activations are tied to a unique Prism-generated machineID number, not the user name or computer name. If you are simply wiping a computer and reinstalling the license on the same computer, Prism will treat it as the same computer and will not consume an additional activation. You should only use the deactivation feature if that computer is being permanently removed from service.")

SnapGene users can deactivate the license on their own, but you should still send the email to [email protected] so your new computer is properly documented in our inventory and doesn't get inadvertently flagged as a "free-loader" and blocked.

Yes. However mid-cycle licenses are only available for purchase by credit card. You can place your order via CUIT's secure online portal.

Your mid-cycle license will expire at the end of the CUIT license cycle, at which point you will need to renew at the full yearly price using an ARC chartstring. You will receive email communications ~2 months prior to the expiration detailing this process.

* Beginning in February 2025 (for Prism) and April 2025 (for SnapGene), mid-cycle licenses have a $5/license fee added to the prorated cost to cover operational and support fees.

No, mid-cycle licenses may only be purchased via CUIT's secure online portal.

Your mid-cycle license will expire at the end of the CUIT license cycle, at which point you will need to renew at the full yearly price using an ARC chartstring. You will receive email communications ~2 months prior to the expiration detailing this process.

No. All license purchasers and lab POCs will be contacted near the end of the license cycle, and will have the opportunity to renew and/or change the amount of licenses you have. Research Computing Services will be in touch ~2 months prior to the license expiration with the estimated cost of the new cycle's licenses, and you can complete a commitment form to sign-up for however many licenses you would like to maintain for the new year.

This form will also collect your ARC chartstring to be charged back (the chargeback will occur in the weeks following the new cycle's go-live date). You cannot use a credit card or other forms of payment for the annual purchase.

The Prism 10.3.0 version update quietly removed some tools, including K-means and hierarchical clustering. These features are only available with an Enterprise Prism subscription plan.

Generally it is best to check SnapGene's official FAQ and/or email SnapGene support directly via [email protected] when you have a technical issue.

For this specific issue, SnapGene has been able to resolve the error with the following steps:

1. First, try the instructions here: SnapGene or SnapGene Viewer Experiences Frequent Crashes.
2. If the issue persists, check if you have the product "IBM Aspera" installed and uninstall it if so. This has been identified as causing crashes and saving issues in SnapGene.
3. If the issue continues to persist, or if you need IBM Aspera as well as SnapGene, then contact SnapGene support directly via [email protected], recap your issue and the steps you have tried, and provide your computer's "About" information.

If you purchase a mid-cycle license with a credit card, you will be emailed a receipt immediately following your purchase.

If you purchase or renew at the annual buy-in cycle, then your chartstring will be charged back during the weeks following the software's go-live date. For proof of payment, you can run a "Trial Balance by Account Detail" report in ARC using Natural Account 63211 (software site licenses). This will display the CUIT charges billed against your departmental chartstrings.

You are welcome to buy a personal (individual) or group subscription to these tools, CUIT Research Computing Services simply offers a discounted alternative.

CUIT Research Computing Services works hard to be available to assist with mid-license purchases, however we are a very small team. Note that we are only available during business hours (Monday-Friday, 9am-5pm ET), and there may be periods where we are not available. We apologize for any inconvenience and appreciate your understanding.

You can always buy a personal academic license directly through Prism (student version) or SnapGene and the software will be available for you immediately.

Please email [email protected] with your computer name and ask to be removed from the deactivated-user (blocked) list. After you are removed from the list, you will be able to activate the software under CUIT's group subscription.

This happens if your computer had the software on it in the past, but it was not renewed, so the license was manually deactivated (which automatically blocks it from new activations). This can also happen when computers are re-assigned to new lab members and the former member has had their license blocked.

macOS

1. Click on the Apple logo in the top-left corner.
2. Click on About This Mac.
3. Click on More Info.
4. Your computer name will appear at the top of the About window.

Windows 11

1. Click on the Start button in the bottom-left corner.
2. In the search box, type "settings".
3. Your computer name will be displayed next to the thumbnail for your desktop wallpaper, on the System page.

Windows 10

1. Click on the Start button in the bottom-left corner.
2. In the search box, type "computer".
3. Right-click on This PC within the search results and select Properties.