LionMail Mobile and Email Client Setup

LionMail is Columbia's state-of-the-art email, contacts and calendaring system, powered by Google. It provides a secure and convenient way to send and receive mail from any location using just a web browser such as Chrome, Firefox, Internet Explorer or Safari. The supported browsers are the current and the previous release of your preferred browser. 

Please remember that the Gmail web interface is CUIT's only fully supported method for reading LionMail.

All Columbia University Morningside students, faculty and staff have LionMail, though some administrative departments have opted to use Outlook Exchange. CUMC students, faculty and staff use the CUMC email system. CUMC affiliates do not use LionMail.

LionMail from your iPhone browser (quick access):

You can follow the steps below to add LionMail to your iPhone, but remember that you can always access LionMail on the web from any browser, including your mobile device, without any configuration:

  1. Open the browser on your iPhone enter the following URL: lionmail.columbia.edu
  2. Log in to your LionMail account with your UNI and password

Adding LionMail as an email account on your iPhone (iOS 14.x)

Updated December 4, 2020

1. Open the Settings application on your phone's home screen.

iPhone home screen with Settings icon circled (grey gear)

2. Select Mail.

iPhone Settings screen with the Mail menu option circled, 6th option from the top

3. Select Add Account.

iPhone Mail Settings screen with the Add Account menu option circled, 4th option from the top

4. Select Google.

iPhone Add Account screen with Google logo circled (3rd option from the top)

5. A pop-up will appear: ""Settings" Wants to use "google.com" to Sign In"". Select Continue.

Pop-up with the notification reading: "Settings" Wants to use "google.com" to Sign In. Continue option is circled.

6. Type in your email address in the form [email protected] and select Next.

Google Sign in screen with Email or phone field circled, and UNI@columbia.edu entered in the field.

7. The blue Columbia login screen will appear. Close the orange cookies disclaimer at the bottom. Enter your UNI (without @columbia.edu) and your password, and select Login.

CAS login screen with UNI and Password fields circled.

8. You will taken to the Duo multifactor authentication screen. Select your preferred authentication method and validate.

9. After validating, you will be taken to the Gmail sync screen. Deselect any options you do not wish to have synced on your iPhone and select Save.

Gmail sync screen with Save button in upper right corner circled

LionMail from your iPad browser (quick access):

You can follow the steps below to add LionMail to your iPhone Mail app, but remember that you can always access LionMail on the web from any browser, including your mobile device, without any configuration, by simply:

  1. Open the browser on your iPhone or iPad and enter the following URL: lionmail.columbia.edu
  2. Log in to your LionMail account with your UNI and password.

Adding LionMail as an email account on your iPad (iOS 10.x):

1. Open the Settings application on your tablet's home screen.

iPad home screen, Settings icon circled

2. Click on Mail in the left window and then click Add Account in the right window.

Settings pane on left, Mail button selected; Mail window on right, Add Account button selected

3. Click on the Google mail option.

Add Account screen with Google option circled

4. Type in your email address in the form [email protected] and click Next.

Gmail Sign in screen, with uni@columbia.edu entered in Email or phone field

5. Type in your UNI and UNI password and click Next.

LionMail@Columbia login screen with UNI and password entered

6. Choose the options for the applications you wish to sync and click Save.

Gmail sync screen with optional applications listed

iPads/iPhone clients can access a variety of useful settings by going to a web-based configuration screen.

  1. Make sure LionMail is set up on your iPhone.
  2. Log out of all Gmail accounts on your iPhone, including all personal Gmail accounts, YouTube, Chrome, or any other Gmail account.
  3. Use Safari on your iPhone to log into LionMail by visiting lionmail.columbia.edu.
  4. Using the same browser page, go to m.google.com/sync/settings.
  5. If you see a screen with last sync information, tap the top rectangle.
  6. From here select the device that you would like to configure.

Options Available

  • Enable “Send Mail As” for this device: this will allow you to send mail from your ActiveSync device using a Send-As address that is active in your LionMail web interface (such as your personalized email alias). This setting will supersede the email address that you use to log in to your LionMail account.
  • Enable “Delete Email as Trash” for this device: this option will move deleted messages to your trash instead of archiving the message.
  • My Calendars and Shared Calendars: these options allow you to select which calendars appear on your mobile device.
Settings

1. From the home screen, select the Google icon.

Android device home screen with Google icon circled

2. Click on Gmail.

Google screen with Gmail icon circled

3. Click GOT IT.

New in Gmail screen with GOT IT button circled

4. Click on Add an email address.

Gmail screen with Add an email address button circled

5. Click on Google option.

Set up email screen with Google option circled

6. Type in your [email protected] and click NEXT.

Add your account screen with UNI@columbia.edu entered for Email or phone

7. Click ACCEPT on the following screen.

Disclaimer screen

8. Enter your UNI and UNI password and click LOGIN.

LionMail@Columbia page with UNI and password completed

9. Choose whether you would like to automatically backup your device data and click NEXT.

Google services screen for selecting back up preference

10. The following screen will pop up, indicating the setup is complete:

Gmail screen

The default user experience in LionMail when accessing it via ActiveSync (iPad/iPhone) or IMAP ( Apple Mail & Outlook) is different than is when you access LionMail via the Gmail web app. The following table provides a comparison of how actions in your device or software will affect your LionMail account.

**You can change how deleting messages in your IMAP client affects LionMail.

  1. Go to the Google Gear.
  2. Select Mail Settings.
  3. Click on Forwarding and POP/IMAP.
  4. Find the IMAP Access area
  5. Select Auto-Expunge off - Wait for the client to update the server.
  6. You have two options:
    • If you would like to move messages to the LionMail trash when you move a message to the trash in your IMAP client, select Move the message to the Trash.
    • If you would like to permanently delete messages in LionMail when you move a message to the trash in your IMAP client, select Immediately delete the message forever.
IMAP Access Options Display

**If you are an iPhone/iPad user, you can also choose whether to move discarded messages into Deleted Mailbox or Archive Mailbox.

  1. Open Settings on your device’s home screen.

  2. Open Mail, Contacts, Calendars.

  3. Select your IMAP Account.

  4. Open Account.

  5. Open Advanced Settings. 

 You have two options:

  • If you check Deleted Mailbox, your discarded messages will be sent to the Trash folder in your LionMail and will be deleted after 30 days.
  • Checking Archive Mailbox will move your discarded messages into All Mail folder in LionMail.

LionMail setup for your non-Gmail email client

An email client is a program used to access and manage your email.
Please remember that the Gmail web interface is CUIT's only fully supported method for reading LionMail.

Google supports both Apple Mail and Microsoft Outlook. Instructions on how to configure your LionMail account on these clients can be found here.

After your set up your email client

LionMail can be configured to allow unlimited messages, which works well in the Gamil web interface, but can create syncing delays if you use an email client. This can be reduced by setting the folder limit size to a suggested limit of less than 1,000 messages.

How to set folder size limits:

  1. Log into your LionMail account in the Gmail web interface.

  2. Click the gear in the upper-right corner and select Settings.

  3. Select the Forwarding and POP/IMAP tab at the top.

  4. In the IMAP Access section, under Folder Size Limits make sure Limit IMAP folders to contain no more than this many messages is selected, then choose the preferred limit from the drop-down menu.

We suggest hiding certain folders to prevent your device from syncing GBs of mail.

  1. Log into your LionMail account in the Gmail web interface.

  2. Click the gear in the upper-right corner and select Settings.

  3. Select the Labels tab at the top.

  4. Make sure Show in IMAP is not checked for any folder or label you want to hide from your device or email client mailbox. Since archiving a message in your email client moves it to All Mail in LionMail, we suggest that you hide (uncheck) All Mail.

Settings section of Gmail web interface

All Google accounts, including LionMail, have a limited amount of bandwidth, and this extends to bandwidth used for account synchronization. If you exceed the bandwidth limit, your account may be temporarily suspended. In this case, you can still log into your LionMail account with the Gmail web interface.

Google provides specific information on the bandwidth limits as well as recommendations to avoid reaching the bandwidth limit for syncing.

The default user experience in LionMail when accessing it via ActiveSync (iPad/iPhone) or IMAP (Thunderbird, Apple Mail, Outlook or Blackberry) is different than is when you access LionMail via the Gmail web app. We have created a table comparing how actions in your device or software will affect your LionMail account.

Configure your email client to offer UNIs and names from the Columbia directory by adding LDAP (Lightweight Directory Access Protocol).

Please note that Columbia LDAP is not available for Apple Mail. If you prefer to use an email client on your macOS computer, only Microsoft Outlook for Mac is supported by Google and will work with the Columbia LDAP instructions below.

1. Open Outlook and select File from the banner menu. Click on the Account Settings drop-down box and select Account Settings.

View of Outlook banner menu with File option circled in orange
View of Outlook Account Information page with Account Settings icon circled

2. Click on the Address Books tab, then select New.

Image of Account Setting field with Address Books tab selected and circled in orange. New is also circled in orange.

3. Click on the radio button for Internet Directory Service (LDAP), then select Change and Close (in older versions of Outlook, click Next, as shown below).

Add Account window with Internet Directory Service (LDP) circled in orange

4. Enter ldap.columbia.edu as the Server Name, then check the box in front of This server requires me to log on and enter the following UNI login credentials:

  • User Name: uni=your UNI,ou=People,o=Columbia University,c=US
    • For example, if your UNI is ab1234, enter: uni=ab1234,ou=People,o=Columbia University,c=US
  • Password: your UNI password
    • ​​​​​​​Enter the password you use to log in to your Columbia email, SSOL, My.Columbia, PAC, etc.
Change Account window with Directory Service (LDAP) Settings displayed. Orange circles surround ldap.columbia.edu as the Server Name, the checkbox in front of This server requires me to log on and the User Name and Password fields

5. Choose More Settings ... (You might receive a popup message stating that you must restart Outlook for these changes to take effect). Click OK to close the pop-up.

Under the Connection tab, enter Columbia Directory for the Display Name. Change the Port: to 636, and check the Use Secure Sockets Layer box. 

Select Apply.

 

Connection tab of Microsoft LDAP Directory window. Columbia Directory is circled in the Display Name Field, 636 is circled in the Port field, the checkbox is circled for Use Secure Sockets Layer. Apply is circled.

6. Select the Search tab.

Under Server Settings, enter:

  • Search timeout in seconds: 60
  • Specify the maximum number of entries you want to return after a successful search: 100

Under Search Base, enter the following in the Custom: box:

ou=People,o=Columbia University,c=US

Click Apply and then OK.

Search tab of Microsoft LDAP Directory window. Circles surround 60 in the Search timeout field, 100 in the maximum number of entries field, and ou=People,o=Columbia University,c=US in the Custom field. Apply and OK are also circled.

7. Click Next.

Change Account window with Next button circled

8. Click Finish and restart Outlook.

Change Account window with Finish button circled