Obtaining Consent
You should contact the recipient in person, via email or phone call, and ask them to send you an email or message saying:
You may send SMS messages to [phone number], [recipient name]
You should also inform them that they may incur wireless carrier charges by receiving messages from you and that they must be willing to pay those expenses themselves.
You will need to retain the record of consent for as long as you continue messaging the recipient, plus six months.
Sending a text message to ask the recipient to send this message violates the consent protocol. You must contact the recipients by email, phone call, or in-person to request them to provide their consent.
Opt-Out
Another aspect of Consent is discontinuing messages when asked. If a recipient sends a message asking you to stop sending, you must do so immediately and permanently. You must also do so if the recipient sends a text message with the word STOP. You should reply with only this message:
We received a STOP message from your phone number. You will no longer receive messages from this number.
After replying, you may not send any more text messages to this number from your phone number. To be able to send again, the recipient must contact you and re-authorize SMS usage. Failure to comply with a STOP message may result in termination of your SMS permissions and, potentially, fines for the University.
HOW, WHY, AND WHAT PERSONAL INFORMATION WE SHARE WITH THIRD PARTIES
We may share and disclose your personal information solely for legitimate business or legal purposes as described in this Notice and in accordance with applicable law, with the following third parties:
- Columbia University or any of its worldwide affiliates.
- Service providers, contractors, vendors or agents who operate on our behalf to:
- Operate, deliver, improve and customize our Websites, Apps, and Services;
- Provide support and technical services;
- Send operational communications related to our Websites, Apps, and Services;
- detect fraud, enforce our acceptable use policy and protect our system and network infrastructure;
- Conduct analytics in order to improve your experience using Websites, Apps and Services; and
- Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests or property or that of third parties; or prevent or investigate wrongdoing in connection with the Website, Apps or our Services; and/or
- Other third parties with your consent.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information for the following purposes, to: Communicate with you; Verify your identity to prevent fraud in compliance with applicable law; Create your account; Provide you with services including responding to your requests ;Perform surveys; Provide internal training and ensure quality assurance; Improve and optimize your interactions with the University; Connect you to and optimize your experience using the University Website, Apps, and Services; Conduct fraud and threat analysis and, detect and prevent spam or unlawful or abusive activity or other violations of our; Comply with applicable law including those regulating call detail records; and Perform billing for our Services.
We may use artificial intelligence, machine learning, or other similar technology to provide, maintain, support, and improve our Services and our interactions with you.
We do not pass any individual's consent to receive SMS from Columbia to any third party. We do not share phone numbers with third parties for the purpose of allowing those third parties to send SMS.
Messaging Terms & Conditions
You agree to receive informational messages (appointment reminders, account notifications, etc.) from Columbia University. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at [email protected]. You can opt out at any time by replying STOP."
