Service Management Solutions

Support for continual process improvement, based on established best practices, and leverage of ServiceNow platform for process automation.

Also known as ServiceNow, ITILDevOpsISO20000, or Automation.

CUIT’s Service Management Office automates by using a structured approach to deliver services with measureable outcomes. We embrace leading best practices while continually expanding the shared ServiceNow platform on behalf of its customers.

Service Management Solutions/Services can help you with the following:

  • Service Portfolio
  • Service Catalog
  • Process Re-engineering
  • Process Design
  • Process Automation, powered by ServiceNow
  • Process Metrics and Reporting
  • IT Service Management Knowledge and Education

Our Current Customers

We support customers across the Columbia University community.

Some recent customers include:

  • CUIT (Columbia University Information Technology)
  • Dining
  • Finance (ARC: Accounting & Reporting at Columbia)
  • Housing
  • Human Resources (PAC: People at Columbia)
  • Law School
  • Office of the University Registrar
  • Public Safety
  • School of Social Work
  • Student Financial Services
  • Zuckerman Mind Body Brain Institute