Desktop Support Services

Computing services to facilitate Columbia's business workflow.

Related Information

Useful Desktop Support Services Documentation
User Endpoint Backup -- Code42

CUIT Desktop Support provides computing services to assist in your business workflow. Our services include, but are not limited to, hardware and software consultation, procurement and setup, ongoing support, managed secure desktops, and local drive backup services. We also offer support for standard email clients, LionMail and Exchange. We support both Windows and macOS environments.

Core Services

  • Service consultation
  • Installation assistance for supported hardware and software (on Windows or Mac platforms)
  • Convenient software portals that provide approved software on demand
  • Automated updates (patches) to Windows and Mac operating systems and core applications
  • Periodic backups of your locally stored data
  • File and printer sharing support
  • Email configuration support
  • Setup and support of multifunctional devices (multi-printers)
  • VPN support
  • Data protection via encryption and antivirus
  • Securely-managed environment that complies with University security policies
  • University-negotiated pricing on standard equipment
  • Optional CUIT Desktop Support Flat Rate Service Model available

Service Eligibility

Please submit a ticket to the CUIT Service Desk or call at 212-854-1919 to determine if you have appropriate hardware. Please note that we do not provide support for personal computers, either given by the University or otherwise.

Standard Supported Hardware and Software

CUIT supports and recommends Dell and Apple hardware.

In order to procure a CUIT standard computer, each department needs to designate an authorized buyer and have access to a CUIT Dell Premier account. CUIT can assist with setting up this account. Once your equipment has been procured, the CUIT Desktop Support Team will assist you with configuring it to meet CUIT's standards.

Dell

For assistance having a Dell Premier account created, please submit a ticket to the CUIT Service Desk with the following information:

  • Name of departmental purchaser
  • Email address
  • Department name
  • Billing address

Once your premier ID is set up, you may place your orders by visiting the CUIT Dell Premier portal and selecting Standard Configurations.

Apple

*Apple has replaced their Intel-based MacBook Airs with their proprietary M1 chip-based models. CUIT has verified that the M1 MacBook Air is compatible with all of our current standard Mac applications. If you use software outside of this list, please contact your software vendor to confirm compatibility. If the vendor confirms that your application is M1- or Rosetta 2-compatible, you should be able to use it on CUIT-managed M1 MacBooks. More information on M1-compatible software is available at https://isapplesiliconready.com/.

For assistance having an Apple Ecommerce account created, please submit a ticket to the CUIT Service Desk with the following information:

  • Name
  • Email address
  • Department name
  • Billing address

CUIT will work with Apple to set up your Education Account access, and then will help guide you through the ordering process.

CUIT supports and recommends HP printers.

Windows Software

  • Microsoft Office Professional Edition
    • Access
    • Excel
    • Outlook
    • PowerPoint
    • Word
    • Project
    • Visio
  • Web Browsing Software
    • Internet Explorer
    • Google Chrome
  • Adobe PDF Reader
  • Java
  • Cisco AnyConnect VPN (laptops)
  • CrashPlan Code42 (installed upon request)
  • Bitlocker
  • Malwarebytes
  • OnBase Document Management (installed upon request)
  • Software Center (optional software available for self-installation)

macOS Software

Pricing