Wired Telephone

Sale and management of standardized desktop and other wired phones.

Related Links

Rolm Phone Guide
Getting Started with NetPhone Guide
Detailed NetPhone Guide
Unified Communications (UC) at Columbia
Mobile Devices
Phone/Voicemail and Voicemail Broadcasting
Automatic Call Distribution (ACD)
Calling rates

Also known as NetPhones, ROLM Phones, RC, UC, Unified Communication, desktop phones, or landline telephones.

CUIT provisions, installs and manages standardized wired telephones for Columbia’s faculty and staff on the Morningside and Manhattanville campuses. Depending on your department or location, your desktop telephone might be a ROLM phone, a NetPhone or a RingCentral Unified Communications (UC) phone. All types offer free on-campus dialing, voicemail, call forwarding, call waiting and speakerphone.

The RingCentral Unified Communications (UC) service will replace wired desktop telephones (both ROLM phones and Netphones) throughout the Columbia campus, and will be delivered department-by-department between 2019-2021. Netphones, ROLM phones and RingCentral UC phones will function together.

Previously, wired telephone extensions (4-XXXX, 3-XXXX, 1-XXXX) indicated your role at the University (student, faculty or administrator), however this is no longer the case with the growing ubiquity of cell phones and movement of University employees. Students no longer have wired telephones in their dorm rooms, however the following buildings have shared phones in the hallways:

Tie Line Dialing Prefixes

A tie line connects two private branch exchanges, and is useful when you know a person's extension and location, such as as when you are using a desktop phone on Columbia's Morningside campus and would like to call the CU Medical Center.

Pricing

CUIT’s Billing Office provides monthly consolidated bills for all campus telephone services. Depending on your phone and call destination, your calling rate may vary.

For capital construction, renovation and network upgrade projects, the cost of jack installations can vary depending on the scope of the project. Please refer to CUIT’s Technical Design Requirements documentation and contact the Network Engineering and Project Management group by sending an email to [email protected] to initiate a conversation about the service you would like to order and CUIT will determine a project estimate.

FAQ

If you have a Rolm phone, you will need to know the current password attached to your extension. Enter your voicemail box as you would to retrieve messages, and select Mailbox Options to update your password.

If you have a NetPhone, go to myNetPhone, select Features and Voicemail and create your new password at the bottom of the page

Please remember that it is extremely important to create your own unique password to ensure the security of your voicemail messages and to protect yourself against possible voicemail abuse.

If you have a Rolm phone, first try “111”, which is the default password. If that doesn’t work, send a self-service web form to the CUIT Service Desk or call them at 212-854-1919. The password on your extension will be set to the default password "111" by the following day. With the default password you will be able to get your voicemail and create a password of your own choosing.

If you have a NetPhone, go to myNetPhone, select the Features and Voicemail link and create your new password at the bottom of the page

Please remember that it is extremely important to change your password from the default to ensure the security of your voicemail messages and to protect yourself against possible voicemail abuse.

No. Generally you should not take your phone with you, however you can usually keep your extension. To move a phone to another location, to order additional phones, or to make any other changes to your phone service, please submit a self-service web form with your current location and extension, as well as when and where you will be moving.

Yes. Multiple NetPhones can share a phone number, where an incoming call to that line will cause both phones to ring. You can also set up multiple ring tones so you can distinguish by sound which line is ringing. The call can then be answered by any of the phones it is ringing on.

Please submit a ticket to the CUIT Service Desk to request this feature. You can also call the Service Desk at 212-854-1919.